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Front Desk

$10.00 per hour

10-15 hours per week

Part Time, Non Exempt

Not Eligible for Benefits

Reports to Events & Operations Manager

 

Qualifications:  Customer contact experience preferred.  Good interpersonal, presentational and communication skills both on phone and in person.  Ability to organize and manage multiple tasks. A team player, able to take directions. Must be willing to work nights, week-ends, and some holidays.

 

Stationed at the front desk at the Tri-Cities Historical Museum, Front Desk Reception Staff greet visitors, and provide directions and precise information about the museum and its programs, exhibits and events. Answering the telephone in a professional and pleasant fashion is one of the duties of the Front Desk Staff. Cleaning of reception areas, exhibits, and restrooms required.

10-20 hours per week, mainly weekends with an occasional week day and evening, permanent year-round position and select holidays (Memorial Day, Fourth of July, and Labor Day). 

Duties and Responsibilities

Regular Reception Duties

  • Welcome visitors effectively and professionally.
  • Polite and positive interaction with visitors and phone callers.
  • Answer phone and visitor inquiries and reply to general requests with accurate information.  Direct all other inquiries to appropriate staff member.  
  • Assist with museum gift shop purchases and transactions by visitors.  
  • Maintain records of visitor attendance on designated forms.  
  • Maintain safe and clean reception area and reception equipment.

 

General and Clerical Duties

  • Assist where needed with exhibit openings and other events. 
  • Assist with bulk mailings as needed.
  • Perform other duties as requested or approved by the Director.
  • Light cleaning duties, maintenance of bathroom supplies, trash removal.
  • Event set-up and tear-down.

 

Front Desk Reception Staff reminds visitors of the museum rules while exhibiting a friendly, helpful and welcoming personality. Because of this special role, Front Desk Staff needs to have a highly polished and professional appearance, and needs to be able to talk to all types of people in a friendly, helpful and positive manner. Being sensitive to the needs of the various visitors helps to make their museum-going experience memorable and positive. Front Desk Staff will also help administer the Kids’ Programming Theme Days to youth visitors.

The Front Desk Staff also works with the Museum Store, and is a retail sales clerk in the museum’s gift shop, greeting and assisting museum visitors. Duties include processing retail sales and completing cash register transactions, and helping customers with purchases. Being knowledgeable about the gift shop merchandise is helpful, so that the Front Desk Staff can guide the customer to the appropriate product.

Skills Required

Having excellent and friendly communication skills is key to the position. Besides being professional, being punctual is also required, as the Front Desk Staff needs to at the front desk before the museum opens.

Museum Front Desk Staff must be organized and detail-oriented. Operating basic office computer software and doing basic mathematical calculations are some of the required skill sets. Besides retail and ticketing knowledge, knowing computer office software (such as MS Office and Point of Sale software) and being able to do basic office tasks is also necessary.

Some heavy lifting may be required, as large boxes containing newsletters, brochures, cleaning supplies and gift shop inventory may have to be moved.

Must be 18 years of age. A high school diploma or equivalent, Interest in history is also an advantage. retail shop clerk experience is beneficial.  Additionally, having experience working with the public and in office administration is a plus. Having some museum experience is also a plus.

Deadline for applications is September 6, 2019. Please submit a resume, cover letter and 3 references to kdamian@tchmuseum.org with your interest in this position.

 

 

Assistant to the Exhibits Curator and Museum Facilities Manager

Tri-Cities Historical Museum

 

Department: Exhibits Classification: Part Time, 20 hrs/week

Reports to: Manager of Exhibit Services and Museum Facilities

Status: Non-Exempt 

Proposed Pay: $15.00 per hour

Eligible for Benefits: No

 

Purpose:

Assists the Manager of Exhibit Services and Museum Facilities with the creation, building, installation and maintenance of the museum’s exhibits at the Akeley Museum and several outreach locations throughout the Tri-Cities.

 

Qualifications: 

A minimum of a high school diploma, Bachelor’s degree in history, museum studies, design or a related discipline preferred.  Ability to organize and manage multiple tasks and meet deadlines. Good communication abilities including written, verbal and presentation skills. An emphasis will be placed on collaboration, communication and teamwork.

 

Duties and Responsibilities and time allocation percentage

Assisting with Exhibit planning, management, development, design, and fabrication 90% 

  • Conducts research and works collaboratively to prepare concepts, conceptual and detailed designs to effectively convey and interpret an exhibit’s key messages.
  • Works with the Manager of Exhibit Services and Museum Facilities exhibit to write text labels, for exhibits.
  • Ability to design and implement components of “hands-on” exhibit elements.
  • Ensure that artifacts are exhibited in a safe and protected manner according to industry standards.
  • Work with marketing and design company to create graphics for purpose of exhibition and promotion of current exhibits.
  • Prepare, assemble, and send printed exhibit materials to the printer.
  • Assist in maintaining all aspects of the changing exhibition schedule to assure downtime between exhibits is managed to avoid a negative impact on the visitor and educational experience.
  • Asist with planning for renovation or upgrade of gallery interiors, equipment and furniture as needed.
  • Maintain/repair permanent and temporary exhibits as needed.
  • Oversee work of volunteers in exhibition maintenance and fabrication.
  • Assist in creating a plan for maintenance and annual cleaning of exhibits.
  • Maintain records of each exhibit.
  • Must be Tech Savvy.
  • Assist in selecting and developing themes, subjects, and content for off-site exhibits.
  • Research using PastPerfect database and other sources as needed to select photos, objects, and/or archival material that would effectively represent and interpret the subject and content of the exhibit and develop label content for exhibit.
  • Design exhibit presentation, order and prepare images and labels, oversee transportation and recordkeeping of artifacts and install and maintain exhibits.

 

Miscellaneous Duties 10%

  • May be asked to write articles for the museum’s publications which include River Winds and Grand River Packet.
  • Regularly update the exhibits portion of the museum’s website to ensure content is current.
  • Provide event support when possible i.e. ticket selling at concerts, kitchen support at openings, etc.
  • Create and maintain relationships with professional colleagues, community members, lenders and donors.
  • Contribute content to the museums social media accounts.
  • Other duties as assigned by the Manager of Exhibit Services and Museum Facilities.

Necessary Exhibit Related Skills/Abilities:

  • Creative concept and design skills.
  • Working knowledge of graphic design software (Adobe Creative Suite, Google SketchUp).
  • Ability to work with a wide variety of hand and power tools during the fabrication process.
  • Ability to monitor and maintain exhibits, displays and associated records.
  • Ability to work independently, but within a team environment.

Job Knowledge, Skills, and Abilities

  • Ability to demonstrate and effectively communicate a comprehensive understanding of the Museum’s mission and value proposition as it relates to our current Strategic Plan.
  • Outstanding written and verbal communication, with a proven ability to communicate effectively in public speaking and in interaction with key partners and professional affiliates.
  • Ability to adhere to the highest ethical standards.
  • Outgoing and optimistic, with exceptional customer service skills and the ability to work with a diverse public and a diverse workforce.
  • Creative, collaborative, and strategic, with analytical and problem-solving skills.
  • Demonstrated ability to handle multiple projects simultaneously while meeting deadlines, including the ability to prioritize and organize work effectively.
  • Must be a self-starter and be comfortable working independently.
  • Knowledge of museum programs and practices.
  • Demonstrated computer proficiency, including an excellent working knowledge of MicrosoftSuite.
  • Ability to work weekends, holidays, and evenings as necessary.

Please send resume, cover letter and 3 references to Julie Bunke, Museum Director, 200 Washington Avenue, Grand Haven, MI 49417 or email to jbunke@tchmuseum.org no later than September 16, 2019.

In this section ...

  • DONATE AND SUPPORT THE MUSEUM TODAY
    Help us continue to preserve and present the history and culture of the Tri-Cities. Learn about giving options and volunteer opportunities – and get ready to be appreciated.

    Get Involved

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  • LEARN ABOUT YOUR CITY AND REGION
    Our Education Department offers a wide range of learning opportunities for individuals, schools and community groups. Find a tour or program that suits your interests.

    Education

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